Based on ratings published by trusted online review sites as well as information from Planet Fitness' website, Planet Fitness performs average to better than average in terms of customer support compared to other gyms, fitness & spin stores.
The online review website highya.com, gave Planet Fitness slightly below average ratings when it comes to customer support versus other gyms, fitness & spin stores. See the full review on highya.com's site. From this review:
There are numerous accounts of PF customer service reps being rude and unhelpful. Many of the complaints we read pointed out staff was unhelpful and aloof when the customer tried to cancel their membership.
Based on a review posted on firstratefitness.net, Planet Fitness was rated as fairly average for customer support relative to competing gyms, fitness & spin stores. Check out the entire review here. Here's a brief quote from this review:
The staff here just aren’t very helpful, but that’s what you get at a budget gym. Most of them have little to no knowledge about fitness and there are no personal trainers here.
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This user rated Planet Fitness' customer support: 3.0